Redis Customer Success Manager with Arabic at Redis leads onboarding, adoption, and expansion initiatives for high-value enterprise customers. The role focuses on building strong client relationships and proactively mitigating churn risk.
Responsibilities
Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
Identify and mitigate churn risk proactively
What will you need to have?
3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
Experience with Enterprise customers, and/or dynamic and technological accounts
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
Strong presentation, verbal and written communication, organization, multitasking, and time management skills
Proven multitasking and prioritization skills
A Bachelor degree from a University is a must
Qualification
Bachelor degree from a UniversityFluent in German and English
Required
3+ years of experience in customer-facing roles, ideally in Customer Success for enterprise software
Experience with enterprise customers or dynamic technological accounts
Proven ability to grow customer relationships and expand understanding of customer business
Bachelor degree from a University
Fluent in German and English
Preferred
Experience with NoSQL databases or distributed caches
