Asana The AI Success Architect manages a portfolio of enterprise accounts to drive AI adoption and measurable business results using Asana’s AI capabilities. They act as strategic advisors guiding organizational change and AI integration.
Responsibilities
Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle
Lead business reviews focused on outcomes and value rather than just usage
Diagnose customer workflows and map them to Asana’s AI capabilities
Assess how customers structure their work in Asana and guide governance for AI models
Lead change management and enablement programs to build internal champions and ensure sustained adoption
Track AI consumption and adoption against baselines and benchmarks
Identify expansion readiness for new AI use cases and initiate conversations with account teams
Monitor account health, engagement, and sentiment to proactively mitigate risks
Partner cross-functionally with Solutions Engineering, Professional Services, Sales, Product, and Customer Success leadership
Qualification
Comfort discussing pricingAbility to navigate fast-pacedExperience with enterprise AIAt AsanaWhat we’ll offer
Required
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts.
Proven background managing enterprise relationships across both technical and business stakeholders.
Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact.
Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally within consumption-based models.
Strong competency in change management and program management across concurrent, long-term initiatives.
Effective communication skills across audiences, from executive presentations to tactical working sessions with operations teams.
Ability to navigate fast-paced, ambiguous environments with sound judgment.
Willingness to travel up to 20% to customer sites as needed.
Experience with enterprise AI, automation, or workflow platforms (or familiarity with MCP) is a plus.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
