Popl Customer Solutions Engineer at Popl providing technical support embedded within the Customer Success team. Assist customers with onboarding, CRM integrations, and specialized workflows while enabling internal teams with product feedback.
Responsibilities
The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work fast.
You won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.
This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.
🎯 Jump In Where It Matters Most
Join live customer calls—especially for new accounts that need fast onboarding or setup support
Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time
🔧 Assist With Technical Setups
Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)
Help configure Popl for unique customer use cases that require specialized workflows or data logic
Translate customer requirements into actionable setup recommendations
🧠 Enable Internal Teams + Funnel Feedback
Qualification
Quick to jump into live callsFamiliarity with ZapierLight experience with APIs
Required
2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation
Preferred
Familiarity with Zapier
Light experience with APIs, JSON, or field-level CRM structures
Experience supporting sales or marketing tech stacks in startup environments
