Value Added Services (VAS) Lead

Required

• You are a technically grounded operations lead who can move fluidly between strategic oversight and hands-on work across device imaging, warranty repair, and IT asset disposition. You understand MDM platforms and endpoint management well enough to configure, troubleshoot, and serve as a credible backup when the team needs it. You are comfortable reading OEM warranty structures and secondary market pricing to make sound decisions about repair billing and resale routing. You bring enough hardware knowledge—PXE boot, ISO deployment, battery replacement, component salvage—to keep all three departments moving without a bottleneck at the top. When customers or vendors need a clear answer, you communicate with precision and ownership rather than deflecting. You spot gaps in workflow or resource allocation and act on them, reporting into the Warehouse Manager with the data to back up your recommendations.
• 2–3 years of experience in IT operations, device lifecycle management, warranty repair, or ITAD, with some team-lead or supervisory responsibility.
• CompTIA A+ certification (required).
• Hands-on experience with modern endpoint management platforms such as Microsoft Intune or Jamf Pro; familiarity with Apple Business Manager and Microsoft Autopilot/Entra ID is a strong asset.
• Working knowledge of PXE boot environments and ISO-based imaging workflows.
• Familiarity with OEM warranty billing structures and secondary market pricing for ITAD channels.
• Clear, precise communication with both technical and non-technical audiences—this role is a key escalation point for customers and vendors, so ambiguity in messaging has a direct operational cost.
• Ability to shift between strategic planning and hands-on execution, because the role requires covering gaps across three departments when specialists are unavailable.
• At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
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