Customer Success Manager

United States · Remotefull time

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Remote

mid

H1B: no

Fieldmaterials The Customer Success Manager at Fieldmaterials manages multiple customer implementations and develops custom AI agents for automation. They collaborate with internal teams, serve as trusted advisors to customers, and contribute to the product roadmap.

Responsibilities

We're looking for a Forward Deployed Engineer / Customer Success Manager to join our 70-person team. It is an amazing opportunity to join a fast-growing startup at an early stage to help develop onboarding and customer success playbook as part of a team with less than 10 people. This position has a big upside for promotion in next 1-2 years.
Manage 10+ concurrent customer implementations.
Develop custom AI agents for reading vendors documents and automation agents for repetitive tasks through prompt engineering and vibe coding
Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.
Contribute to product roadmap by identifying product feature gaps and areas of improvement.

Qualification

You’re excited about startupsYou enjoy tinkering with softwareYou like to teachWhat We Look For

Required

You’re excited about startups, software, and AI.
You enjoy tinkering with software, hacking, and debugging software issues.
You like to teach, coach, and consult.
What We Look For
5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.
Good understanding of general ledger principles in accounting
Understanding of computer networking and security principles
Strong understanding of project accounting workflows.
Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
Ability to communicate customer requests and product issues to engineers
Knowledge of 1 or more construction accounting systems is a big plus

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Fieldmaterials

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Source: ashby

Active within the past hour

Remote-friendly

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