Responsibilities

Kastle is hiring its first Head of Deployments to build the team that takes our AI agents from signed contract to live production inside banks, lenders and mortgage servicers.
Kastle is the AI workforce platform for financial services, starting with consumer lending. Our voice, SMS and workflow agents collect payments, answer borrower questions and qualify loan inquiries, working on top of the systems lenders already run, such as ICE MSP, rather than replacing them. We're a San Francisco team backed by Insight Partners, Y Combinator, Commerce Ventures and Fifth Wall, and we closed a $24M Series A in September 2026.
You'll report to the CEO and own every customer deployment end to end. You'll lead forward deployed engineers, deployment PMs and process specialists who embed with lending operations teams, scope workflows, integrate with core systems and get agents into production safely. As we scale across banks and financial institutions globally, you'll turn bespoke rollouts into a repeatable deployment engine.
Build and scale the deployments org. Hire, develop and retain forward deployed engineers, deployment PMs and lending process specialists. Set the hiring bar and team structure as we grow from a handful of deployments to dozens running at once.
Own delivery for every customer. Be accountable for time-to-live, quality and adoption at each bank, credit union, lender and servicer. Run kickoffs, scoping, integration, UAT and go-live, and step in personally on the hardest accounts.
Make deployments repeatable. Turn one-off rollouts into playbooks, reusable integration patterns (servicing cores, LOS, dialers, CRMs) and tooling that cut deployment time with each customer.
Get compliance right from day one. Partner with customers' risk, compliance and InfoSec teams on vendor reviews, model risk management and consumer protection rules (TCPA, FDCPA/Reg F, UDAAP) so agents launch safely and audit-ready.
Feed the product roadmap. Turn what you learn in the field into clear product requirements. Work closely with Engineering and Product on what becomes platform versus what stays custom.
Partner with Sales and Customer Success. Join late-stage deals to scope solutions credibly, define clean handoffs from sale to deployment to ongoing success, and help expand accounts after launch.
Bring operational rigor. Define engagement models and deployment pricing, plan capacity for a scarce team, track deployment metrics, and report customer outcomes to leadership and in customer QBRs.

Head of Deployments at Kastle · LumiJobs

Head of Deployments

Responsibilities

Qualification

Required

Preferred

Company

Kastle

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