Responsibilities

The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. Technical Account Managers at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.
Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs
Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
Product Research: Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers
Community Technical Resource: Work with the Huntress Community Team on projects such as roadshows and peer groups
Strong self-starter with the ability to work independently
Spot opportunities for improvement in a fast-moving environment
Comfortable traveling 25% of the time and meeting face-to-face with customers

Technical Account Manager II at Huntress · LumiJobs

Technical Account Manager II

Responsibilities

Qualification

Preferred

Benefits

Company

Huntress

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