Specialist III, Knowledge Base

Remotefull timeRemote

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entry

$60k–$65k

H1B: no

Grow Therapy Specialist III, Knowledge Base at Grow Therapy to own RCM knowledge and build scalable internal guides, translating complex rules into clear guidance. Manage content lifecycle and partner across teams to ensure accurate and actionable knowledge resources.

Responsibilities

Own RCM knowledge and build for scale
Create, edit, organize, publish, and retire internal guides, standard operating procedures, decision trees, job aids, and other knowledge resources, initially for RCM and, over time, for additional assigned domains.
Translate complex payer rules, compliance requirements, product behavior, and operating processes into clear, action-oriented guidance for frontline and operational teams.
Maintain logical content architecture, naming, metadata, ownership, and findability so users can locate and apply the right guidance quickly.
Keep content accurate and validated
Manage the content lifecycle for assigned domains, including intake, prioritization, SME review, approval, publication, revalidation, version control, and retirement.
Test priority content against real or representative cases to confirm it leads to the correct outcome without undocumented help; document gaps and drive them to resolution.
Monitor product, policy, payer, process, and regulatory changes and coordinate timely updates before outdated guidance creates customer or operational risk.
Use frontline feedback, quality findings, contact drivers, search behavior, and content-performance data to identify unclear, missing, duplicative, or outdated guidance.
Partner across teams
Build trusted relationships with RCM leaders and subject matter experts, and with additional domain owners as the role generalizes—making ownership, decisions, dependencies, and approval timelines clear.
Partner with Training and Quality to ensure onboarding, reinforcement, and evaluation materials reflect the current source of truth.

Qualification

Familiarity with commercial insuranceExperience with tools such as NotionExperience supporting a high-growthFull Time Employee BenefitsHealth Benefits

Preferred

Hands-on experience with practice-management systems, electronic health records, claims or billing platforms, or customer-support tools.
Familiarity with commercial insurance, Medicaid, Medicare, managed care, HIPAA, CMS, or payer-specific requirements.
Experience with tools such as Notion, Jira, Intercom, Looker or another BI platform, Google Workspace, or content-governance tooling.
Experience writing structured content for AI search, agent-assist, automation, or other knowledge-retrieval use cases.
Experience supporting a high-growth, regulated, or operationally complex organization.
If you don’t meet every single requirement but are still interested in the role, please apply. Nobody checks every box, and Grow believes the right candidate is more than a resume.
Full Time Employee Benefits:
Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.