Qualification

Proven Customer Success leadershipStrong data fluencyExperience in a startup or scale-upHealthcare technology experienceFamiliarity with HubSpotOutcome-drivenRadical ownershipHands-on and strategicBuilder's mindsetSharp

Required

Proven Customer Success leadership, including building and leading CSM teams.
Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company.
A track record of measurable customer outcomes and retention, not just activity.
Strong data fluency: you use health, usage and outcome data to run the business and coach your team.
Executive presence with operator leadership, and the credibility to lead hard conversations.
Experience in a startup or scale-up: you've built and led through ambiguity, changing priorities and rapid growth, and you thrive in it.
Proven Customer Success leadership, including building and leading CSM teams.
Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company.
A track record of measurable customer outcomes and retention, not just activity.
Strong data fluency: you use health, usage and outcome data to run the business and coach your team.
Executive presence with operator leadership, and the credibility to lead hard conversations.
Experience in a startup or scale-up: you've built and led through ambiguity, changing priorities and rapid growth, and you thrive in it.

Preferred

Healthcare technology experience, ideally in senior living, post-acute or long-term care.
Experience leading clinical or operational change in care settings.
Familiarity with HubSpot, Notion, and modern collaboration tools.
Outcome-driven: you measure success by what changes for residents, staff and operators, not by what the team produced.
Radical ownership: when an outcome doesn't happen, your first question is what we could have done differently.
Hands-on and strategic: you set direction and roll up your sleeves.
Builder's mindset: you create structure where there isn't any, move fast, and adjust as you learn, without waiting for a perfect playbook.
Sharp, professional and results-driven.

Director of Customer Success, US at Teton · LumiJobs

Director of Customer Success, US

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Teton

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