Customer Support Representative - U.S. based

USAfull timeOn Site

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mid

$42k–$52k

H1B: no

Shopmonkey Customer Support Representative at Shopmonkey delivering relationship-based customer service to Auto Repair Shops. Liaise between Auto Shop customers and internal teams to provide innovative, individualized solutions.

Responsibilities

Learn all about the Shopmonkey product suite and automotive industry
Use a relationship-based approach, deliver best-in-class service to our Customers
Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns.
Effectively manage workload, maintain assigned schedule, and attendance standards.
Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
Maintain a balance between company policy and Customer benefits in decision making.
Support Metrics:
Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
Analyze and report trends from Auto Shops feedback, to determine needed process improvements
Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally

Qualification

Experience in hospitalityThe ability to speak Spanish is a plusAs a nice plusThis is a full-time💪🏼 Health & Wellness

Preferred

Enthusiasm to work evening or weekend shifts
Experience in hospitality, automotive industry, call center, or fast-paced startup
Able to take direction from peers and managers
The ability to speak Spanish is a plus
As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
💪🏼 Health & Wellness

Benefits

Dental
Vision
401(k)
Parental Leave
Life Insurance
Wellness

Company

Shopmonkey

View company page

10000+ employees

Consulting

Founded 1989

Source: greenhouse

Active within the past hour

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