Director, Customer Success - Hybrid/San Jose, CA area

Required

• 10+ years in B2B SaaS Customer Success, with at least 5+ years in a people management role overseeing SMB, Mid-Market and Enterprise accounts.
• Proven ability to build, mentor, and scale high-performing teams.
• Excellent communication and relationship-building skills.
• Proven ability to leverage customer health scores, usage metrics, and retention data to proactively manage risk.
• Experience in automotive tech, field service management, POS, inventory management, or Vertical SaaS is strongly preferred.
• Exceptional verbal, written, and executive presentation skills.
• In the United States the OTE is typically $180,000 to $215,000 + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
• Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
• 💪🏼 Health & Wellness
• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program