Customer Success Manager - SMB

USAfull timeOn Site

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senior

$60k–$75k

H1B: no

Shopmonkey Customer Success Manager responsible for supporting customer engagement, driving product adoption, and managing customer growth and retention. Works closely with cross-functional teams to ensure customer success throughout their journey.

Responsibilities

Develop and maintain relationships with assigned customers, including corporate accounts, franchises, and individual users.
Conduct regular check-ins to ensure customers maintain high Net Promoter Scores (NPS) and are fully engaged with the platform.
Understand how customers' businesses operate, identify their unique needs, and make strategic recommendations to help them succeed.
Become a trusted advisor to key stakeholders and executives, advocating for their success and business goals.
Assist with customer education to ensure a seamless transition from onboarding to customer success.
Conduct product walkthroughs to ensure customers effectively utilize key features and value-added products.
Drive product adoption by proactively addressing customer challenges and recommending solutions.
Manage accounts by driving upsells, cross-sells, and successful renewals.
Partner with sales and commercial teams to identify and execute revenue growth opportunities.
Act as the primary point of contact for customer concerns, ensuring issues are addressed quickly and effectively.
Remove roadblocks to adoption by identifying challenges and proposing solutions.
Serve as the voice of the customer by representing customer feedback and use cases internally to improve the platform.

Qualification

Ability to thrive in a dynamicSelf-directedMedicalShort term and long term disabilityEmployee assistance programGenerous parental leave401(k) available upon hire

Required

Customer-centric mindset with a passion for helping clients achieve their goals.
High emotional intelligence (EQ) and empathy, with the ability to build strong relationships.
Strong time management and organizational skills.
Problem-solving mindset with a focus on delivering customer value.
Ability to thrive in a dynamic, fast-paced startup environment.
Self-directed, motivated, and continuously learning.
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire

Preferred

Experience using tools such as Salesforce, Intercom, Totango, Pendo
Appreciate cars and/or familiarity with the automotive industry

Benefits

Dental
Vision
401(k)
Parental Leave
Life Insurance
Wellness

Company

Shopmonkey

View company page

10000+ employees

Consulting

Founded 1989

Source: greenhouse

Active within the past hour

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Customer Success Manager - SMB at Shopmonkey · LumiJobs