Sr. Manager Operations (Warehouse) at Uberfreight · LumiJobs

Responsibilities

Uber Freight is seeking an experienced, customer-focused, and results-driven Senior Manager, Warehouse Operations to lead multi-client operations supporting Southbound cross-border and U.S. Distribution services in Laredo, Texas. This role is accountable for exceptional customer service, measurable operational performance, safe and compliant operations, and continuous improvement across assigned warehouse facilities. The successful candidate brings strong operational leadership, disciplined KPI management, and the ability to proactively identify, investigate, and resolve complex operating challenges. A critical component of the position is building a culture of customer ownership, operational accountability, data-driven decisions, and structured problem-solving. The Senior Manager will establish clear performance expectations, identify service gaps before they become escalations, and drive sustainable corrective actions that improve reliability, productivity, and customer satisfaction. Equally important, this leader will foster a culture of safety, compliance, integrity, and accountability, ensuring operations adhere to company policies, SOPs, customer requirements, and applicable regulatory standards. Sound judgment, transparency, and prompt risk escalation are essential. The Senior Manager will lead Uber Freight employees and third-party labor providers, balance competing customer priorities, optimize shared resources, and deliver financial and operational commitments. Success requires a hands-on leader who can improve the operation while running it.
What the Candidate Will Do
Customer Service Excellence & Service Delivery
Own operational service performance and the customer experience across assigned operations; execute consistently against SLAs, contracts, and customer expectations.
Build a proactive service culture that emphasizes responsiveness, transparency, clear ownership, and timely resolution.
Anticipate service failures by monitoring performance, capacity, and emerging risk; act before customer impacts or escalations.
Establish communication standards for inquiries, exceptions, delays, and service recovery, with accurate, timely updates.
Lead complex customer escalations, restore service quickly, and prevent recurrence through corrective action.
Partner with Commercial and Account Management to align requirements with operational capabilities and assess out-of-scope requests.
KPI Management & Operational Performance
Establish and improve KPIs for service, warehouse throughput, labor productivity, inventory accuracy, on-time execution, quality, safety, and cost.
Lead daily, weekly, and monthly performance reviews to surface trends, identify gaps, assign action owners, and verify progress.

Qualification

Experience managing complexExperience developing KPIsStrong knowledge of warehouse safetyExperience managing frontline employeesWorking knowledge of WMSStrong analyticalFluency in English and SpanishExperience in multi-client 3PLKnowledge of UOperational turnaroundLeanExperience building customer scorecards

Required

Bachelor’s degree in Operations Management, Supply Chain, Logistics, Industrial Engineering, Business Administration, or related field; equivalent relevant experience considered.
8+ years of progressive experience in warehouse operations, distribution, contract logistics, or 3PL, including at least 3 years of direct people leadership.
Experience managing complex, preferably multi-client, warehouse operations with shared resources and competing priorities.
Proven record improving customer service, resolving complex issues, and delivering measurable KPI results.
Ability to conduct structured root-cause analysis and deliver sustainable corrective actions.
Experience developing KPIs, dashboards, SLAs, and performance management routines. Uber Freight
Strong knowledge of warehouse safety, compliance, internal controls, and operational risk management.
Experience managing frontline employees, labor performance, and workforce productivity.
Working knowledge of WMS, inventory controls, operational reporting, and Microsoft Excel.
Strong analytical, communication, stakeholder-management, and conflict-resolution skills.
Fluency in English and Spanish; ability to travel among assigned facilities.

Preferred

Experience in multi-client 3PL, cross-border logistics, contract warehousing, or distribution.
Knowledge of U.S.–Mexico cross-border operations, customs processes, and CTPAT requirements.
Operational turnaround, service recovery, or large-scale process standardization experience.
Lean, Six Sigma, Kaizen, 5S, A3, or similar structured improvement experience.
Experience building customer scorecards, performance dashboards, and operating reviews.
Experience leading blended direct-employee and third-party staffing workforces.
Familiarity with SAP, Oracle, Infor, or other WMS/ERP systems.
Operating budgets, labor productivity, capital investments, and facility utilization management.

Sr. Manager Operations (Warehouse)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Uberfreight

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