Solutions Engineer/Architect at Kargo · LumiJobs

Responsibilities

Collaborate with clients and internal teams to map the client’s journey before and after the implementation of Kargo. This includes, but is not limited to: process maps, flow charts, spaghetti diagrams, and photographed documentation of client cargo/freight types.
Participate in customer facing meetings with Account Executives and Client Operations to gather data to prepare for implementation. This can include but is not limited to ROI calculations, documentation of deliverables, process enhancement and efficiency improvement suggestions.
Providing industrial and software engineering support for process improvements for Kargo’s computer vision, machine learning, software stack, and compute. Field operations for future / existing customers to help create process efficiencies both pre and post Kargo installation. This could include, but is not limited to:
Enhancing/streamlining the shipping and installation process of physical Kargo towers.
Working with Hardware, Software, and Field Service teams to optimize the positioning of Kargo towers to maximize the utilization of industrial space in warehouses.
Process mapping facility inbound/outbound processes, including shipment creation, scheduling, driver check in, check out, and operational reporting, to create improved visibility for current state and future state operations.
Identifying opportunities for improved Kargo software features and functionality as well as automation through integration of document and data ingestions, digitization, and validation.
Identifying accuracy gaps that map to Kargo’s product value, understanding and mapping technical integration specs from client’s systems of record to Kargo’s software stack.
Attend Client Solutions meetings to support continuous improvement efforts across Kargo’s client base.
Collaborate with partners and system integrators to provide product, business and technical knowledge in support of product strategy.
Provide expertise and insight into architecting more complex solutions that will meet more complex business requirements.
Be able to present the value and ROI concepts behind the implementation of our solutions.

Solutions Engineer/Architect

Responsibilities

Benefits

Company

Kargo

More roles at Kargo