Responsibilities

We're looking for a high-agency operator to join us as a Market Operations Manager supporting the launch and growth of the Arizona market delivering care at home to some of the most at-need populations. Reporting to the Regional General Manager, you will not only lead the day to day operations for your market, but will align operations to ensure the care we deliver meets the quality targets our health plan partners hold us to. This is a founding role for our Arizona market helping us build and scale a high growth care model in partnership with some of the largest health plans in the market. Highly cross-functional, you will partner closely with clinical teams, central operations, health plan strategy, product / technology and people to continuously drive programmatic excellence.
A true player-coach, you are equally comfortable managing and developing a team and driving accountability as you are rolling up your sleeves. Data-driven and systems-minded, you are skilled at understanding the interdependencies that exist in complex healthcare delivery environments, and can identify and address the root cause for any discrepancies. Well versed in operational and quality metrics, you are able to connect the dots between the care we provide and the value we deliver to our health plan partners.
If you have a passion for identifying solutions and optimizing how the work is done, find energy working across diverse teams that are working toward a common goal, and are excited by the opportunity to build the playbook in a growing market, all while transforming care at home for vulnerable populations, we’d love to hear from you!
This is a Full-Time in-office opportunity based in Phoenix, AZ
Own market strategy & execution: Drive performance across Arizona operations, serving as the single point of accountability for operational execution, strategic priorities and regional outcomes.
Lead day-to-day operations: Patient and caregiver onboarding, training, documents collection and management, direct care delivery, scheduling, and service execution while maintaining exceptionally high standards for patient and family experience.
Meet and exceed operational performance metrics: Ensure conversion pipelines, workforce retention and engagement, regulatory and care plan compliance, EVV and overall member experience scores are at or exceeding organizational standards.
Hit health plan quality benchmarks: Align operations with payor contractual requirements and quality expectations, including meeting member engagement benchmarks and driving care delivery that meets high-value HEDIS metric goals.
Build and empower high-performing teams: Coach frontline staff, fostering accountability, continuous growth, and operational rigor with empathy.
Diagnose and resolve performance gaps: Pair ground-level observations with data-driven insights to pinpoint root causes, prioritize issues, and execute solutions - connecting the day to day operations with the overall economic health of the market
Establish scalable operational playbooks: As one of the founding market team member develop and iterate upon playbooks that can expand across the organization; institute predictable operating cadences, reporting mechanisms, and standardized processes that ensure consistent execution
Ensure cross-functional alignment: Partner closely with Clinical Leadership, Health Plan Strategy, and HQ platform functions (Analytics, Product, Compliance, HR) to fulfill payor commitments seamlessly.

Market Operations Manager at Abby Care · LumiJobs

Market Operations Manager

Responsibilities

Benefits

Company

Abby Care

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