Customer Experience Associate

Required

• You genuinely enjoy helping people and creating exceptional customer experiences.
• You thrive in a fast-paced environment where priorities shift throughout the day.
• You're comfortable supporting customers across chat, phone, and email and can confidently switch between channels as business needs change.
• You're able to manage multiple live chat conversations simultaneously while maintaining quality and attention to detail.
• You're comfortable working toward measurable hourly productivity goals, quality standards, and customer satisfaction metrics.
• You communicate clearly and professionally in both written and verbal conversations.
• You're highly organized, detail-oriented, and excel at managing competing priorities.
• You're eager to learn, enjoy exploring new systems, and quickly become proficient with technical products.
• You're curious about emerging technology and excited to experiment with AI tools to help you research, solve problems, improve workflows, and do your job more effectively.
• You're adaptable and willing to work schedules that align with business needs, including occasional early mornings, evenings, holidays, or weekends.
• You're resourceful and self-directed: you know how to use documentation, tools, and internal resources to find answers independently, while collaborating when needed. You're also a collaborative teammate who enjoys sharing knowledge, helping others succeed, and contributing to a positive team culture.
• 2+ years of experience in a customer-facing support role, preferably in a high-volume environment.