IT & Identity Manager

Required

• Experience: 5+ years in IT systems, identity, or SaaS administration, with demonstrated ownership of services or programs in a growing technology organization.
• Identity Engineering: Strong hands-on experience with Okta administration, Workflows, Identity Governance, SSO integrations, and automated identity lifecycle management.
• Functional & People Leadership: Experience setting priorities, coordinating stakeholders, and delivering cross-functional projects, together with supervising or coaching support staff and delegating work with clear accountability.
• SaaS & Endpoint Management: Proven ownership of SaaS administration, licensing, integrations, and data governance, plus practical expertise with Jamf Pro and Google Workspace Admin for Mac and Chromebook environments.
• Automation: Proficiency with APIs and scripting such as Python, shell scripting, or Google Apps Script, and experience building, troubleshooting, and maintaining operational workflows.
• Service Management: Ability to define support processes, service targets, asset controls, and useful operational metrics, and to use them to manage capacity and improve employee experience.
• Judgment & Communication: Clear written and verbal communication, sound prioritization, and the ability to explain tradeoffs, resolve competing needs, and raise risks early.