Benepass The Senior Partner Success Manager owns the success, implementation, and growth of Benepass’s strategic partner relationships. This role manages partner onboarding, workflows, integrations, and long-term value creation.
Responsibilities
We’re looking for a Senior Partner Success Manager to own the success, implementation, and growth of Benepass’s strategic partner relationships.
You’ll serve as a senior post-sale owner for our partner ecosystem, helping partners implement unique workflows and integrations with Benepass, successfully launch new clients, and create long-term value for their customers. You’ll also own the development of scalable implementation and onboarding practices across a variety of partnership models.
This role will define how Benepass brings new partners and partner-referred clients into the business. You’ll develop the playbooks, templates, training materials, workflows, and operating rhythms that enable consistent, high-quality onboarding as our partner ecosystem grows.
You’ll work closely with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have the resources, communication, and internal support they need to succeed.
Partner Success and Relationship Management
Own a portfolio of strategic partners and build trusted relationships with their key stakeholders.
Develop partner success plans, communication cadences, regular check-ins, and business reviews.
Understand each partner’s business model, client base, goals, and operating needs.
Serve as the senior point of contact for partner questions, escalations, planning, and ongoing collaboration.
Identify opportunities to deepen relationships and increase the value Benepass provides to each partner.
Implementation Strategy and Scalable Onboarding
Own the partner implementation experience from initial handoff through launch and ongoing optimization.
Qualification
5+ years of experience in partnershipsExperience in employee benefitsCommercial orientationStrong organizationAbility to operate independentlyFamiliarity with spending accountsExperience supporting integrations
Required
5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role.
Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry.
Demonstrated success managing strategic external relationships and senior stakeholders.
Strong experience leading implementations, onboarding programs, or complex cross-functional projects.
A track record of creating scalable processes, playbooks, templates, and operating practices.
Commercial orientation, including the ability to identify and support expansion opportunities while maintaining partner trust.
Comfort using data to assess account health, identify trends, and recommend actions.
Excellent written and verbal communication skills, including the ability to facilitate executive-level conversations.
Strong organization, judgment, follow-through, and attention to detail.
Ability to operate independently, influence without authority, and bring structure to an evolving environment.
Preferred
Experience working with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms.
Experience building or managing a channel, referral, marketplace, or strategic partner program.
Familiarity with spending accounts, and global health and wellness benefits
Experience with Salesforce or another CRM, customer-success platform, or partner-management system.
Experience supporting integrations, fintech products, payments, or benefits technology workflows.
Willingness to travel occasionally for partner meetings, events, and industry conferences.
