IT Engineer

San Franciscofull timeOn Sitemid$150k–$180kH1B: yes

Perplexity The IT Engineer at Perplexity builds AI automations and supports IT systems to keep the company running efficiently. This role involves using AI tools daily to create an AI-native IT platform and providing day-to-day IT support.

Responsibilities

Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
Build and promote self-service tools across the company.
Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.

Qualification

Experience with Google WorkspaceClearFamiliarity with MDM like Iru or Intune

Required

3+ years of experience in IT help desk and systems administration, ideally in a fast-growing startup.
Experience with macOS and Google Workspace.
Experience with Google Workspace, Okta, ideally Okta Workflows
Experience using AI coding tools and scripting languages like Bash or Python.
Familiarity with MDM like Iru or Intune is a plus.
A methodical approach to root-cause troubleshooting and strong interest in automating away repetitive tasks.