Acquia Regional Account Manager at Acquia responsible for driving customer retention and identifying expansion opportunities. Manages strategic customer relationships and oversees account direction and strategy.
Responsibilities
The specific responsibilities of the position include:
Drive customer retention and identify expansion opportunities
Guide customers through onboarding of products and services
Build strategic level customer relationships and own customers’ success with Acquia platform services
Maintain control of account direction and strategy
Host Quarterly Business Reviews to identify risk and opportunities with customers
Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
Exceed quarterly renewal and net renewal goals
Partner with internal resources to resolve customer escalations or operational issues
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database weekly
Qualification
Has owned & exceeded a quotaEnergeticStrong teamwork
Required
Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
Has owned & exceeded a quota
Experience with running a high volume of accounts
2 years working in an account management role
Ability to manage multiple systems at once
Strong forecasting and analytical skills
Energetic, smart, dynamic, and strategic
Ability to work effectively within a dynamic, fast paced and ever changing environment
Good communicator with the ability to articulate a strong value proposition
Meticulous attention to detail and high level of accountability are imperative
Self-starter who can set and manage priorities
Strong teamwork, communication & cross-group collaboration skills
