Acquia Partner Operations & AI Automation Manager at Acquia to drive operational excellence and partner program management through process improvement and AI-powered workflow automation. Own partner journey and optimize partner satisfaction.
Responsibilities
The Partner Operations Manager will organize, plan, and execute across the following areas:
Operations & Process Improvement
Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.
AI Automation & Agent Development
Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.
Apply AI tooling (including but not limited to Claude, Gemini, and automation platforms) to high-impact, high-frequency operational tasks, with clear frameworks for prioritization, testing, and iteration.
Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal.
Understand and apply AI grounding, prompt design, and output validation to ensure accuracy and reliability of deployed agents.
Systems Ownership & Technical Fluency
Qualification
Deep working knowledge of SalesforceThrive in ambiguousExcellent team-workStrong work ethicDESIRED EXPERIENCE
Required
Hands-on experience building and deploying AI agents or automated workflows — not just using AI tools, but designing and implementing them.
Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation.
Strong organizational and time management skills
Desire and interest in working in a high-volume office atmosphere
Ability to multitask and quickly shift focus
Thrive in ambiguous, fast-paced environments by independently navigating unstructured data, defining new processes, and adapting to shifting business priorities
Ability to complete multi-step tasks with a high-level of accuracy
Excellent team-work, interpersonal, communication, and customer service skills
Strong work ethic
DESIRED EXPERIENCE
5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management
Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination.
