Staff AI Engineer (Data & Intelligence function) at Acquia · LumiJobs

Responsibilities

Acquia is the digital experience platform built for a world where your audience isn't only human. Its agents too.
As AI agents become active participants in how people discover, consume, and act on digital content, Acquia gives enterprise teams the platform to create, manage, and distribute experiences designed for both. Powered by agentic AI that orchestrates — not just advises — Acquia automates complex digital workflows within the governance guardrails large organizations require.
The world's #1 Drupal hosting provider, Acquia brings together Content Management, Digital Asset Management, and Product Information Management in a single AI-powered Command Center: Acquia Source.
Acquia. Built for every audience, human or otherwise.
The remit is broad. Our function spans observability, our core data platform, and insights and intelligence, and you will work across all three alongside the product and platform teams that consume what we build. Scope moves with company priorities, so we are looking for someone comfortable changing context and picking up an unfamiliar problem. Much of what you build will be shared capability that several teams depend on.
This is a hands-on engineering role. You will spend most of your time designing, building, and shipping production systems, and you will lift the AI engineering capability of the teams around you through the quality of your work rather than through management overhead. We ship early and iterate.
Write and ship production AI code daily. You are an active contributor.
Lead our work on making customer context retrievable at speed, across semantic retrieval, indexing, and knowledge graph approaches over our data platform. An early priority is letting an agent resolve a customer and pull its full context in a single request. Where that work goes from there is partly yours to define.
Build the inference and signal layer: models and processors that read from our Iceberg-based lakehouse, write scored inference back, and expose signals through contracts other teams can build against.
Take signals through to action, turning detected conditions such as churn risk, usage and entitlement mismatch, or expansion opportunity into workflows that act, with human review where that is the right design.
Choose the right tool for each workload: a large model, a small fine-tuned model, or ordinary deterministic code. Managing inference cost is part of the job.
Own evaluation and observability for our AI systems, so we can show a signal is sound before anyone acts on it.

Staff AI Engineer (Data & Intelligence function)

Responsibilities

Benefits

Company

Acquia

More roles at Acquia