AI Workflow Engineer

Remote - Frequent Travel Requiredfull timeRemote

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Basata The AI Workflow Engineer at Basata manages multiple customer implementation projects end to end, focusing on program management and AI workflow design. This role involves running projects through defined phase gates, mapping workflows, diagnosing process failures, and partnering with customers for training and reviews.

Responsibilities

Basata builds AI agents that answer patient calls and process inbound clinical documents for cardiology and urology practices. Every deployment is different: a different EMR, a different set of fax lines, a different way of deciding who gets to schedule what. The AI Workflow Engineer is the person who works that out and makes it real.
Program and project management
Own customer implementation projects (simultaneously) end to end, from contract handoff through go-live and the stabilization period that follows
Manage internal & external stakeholders through a project’s lifecycle
Regularly report status updates and provide clear communication to internal and external teams
Run each project against defined phase gates, and hold the gate — a phase does not close because the date arrived
Provide feedback to current program & project management office to continuously refine best practices and standardization
Workflow design (AI) and problem solving
Walk the current-state process on site — at the desk, with the people doing the work, not from a description of it
Map workflows as swimlane process maps and validate them with the staff who will live with the result
Diagnose why a process fails before designing the replacement, using data rather than the first plausible explanation
Translate what you find into agent configuration, routing rules, extraction fields and escalation paths

Qualification

5+ years in program managementDemonstrated structured problem solvingDirect customer-facing experienceThis role requires travelBackground in health techEMR platform familiarity (NextGenWhy Join Basata?Drive real impactShape something meaningfulHigh ownershipWork with purpose

Required

5+ years in program management, implementation, process improvement, business analysis or a comparable delivery role
Bachelor's degree in business administration, engineering, or a related field — or equivalent practical experience
A track record of running concurrent projects with real deadlines and real stakeholders, not just contributing to them
Demonstrated structured problem solving: you can show how you found a root cause rather than how you fixed a symptom
Direct customer-facing experience, meeting the customers/patients needs
Comfort with ambiguity — early deployments do not come with a runbook, they produce one
This role requires travel.
This is not a software engineer - you will not be writing production code, though you will read configuration and work closely with engineers. This is not a pure project management role either - you produce the plan by understanding the process.

Preferred

Lean/Six Sigma certification (Green Belt or Black Belt)
Background in health tech, digital health, or practice management software
EMR platform familiarity (NextGen, ModMed, AthenaOne, Veradigm. eClinicalWorks or similar)
Why Join Basata?
Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

Company

Basata

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Source: ashby

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Remote-friendly

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