As a Staff Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.

You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.

This will be a remote Monday-Friday role, working Pacific Time Zone hours.

You will be a subject matter expert, serve as a technical escalation point for complex customer issues involving cloud networking, connectivity, security, and performance across multi-cloud environments.

Work closely with Sales, Solution Engineering, and Product Engineering teams to manage, troubleshoot, and resolve advanced technical issues for Aviatrix enterprise customers.

Lead the end-to-end resolution of complex customer problems related to deployment, integration, optimization, and upgrades of Aviatrix solutions.

Provide hands-on, production-level support, including live troubleshooting sessions, packet analysis, and root cause analysis (RCA) for critical customer incidents.

Act as the first line of defense for high-priority and escalated cases, coordinating with Engineering and Solution Engineering teams to ensure timely resolution.

Proactively identify, document, and report product defects, and advocate on behalf of customers to drive product quality improvements.

Collaborate closely with Senior Engineering and Support Leads on customer-reported bugs, reproduction steps, and validation of fixes.

Develop and maintain knowledge base articles, troubleshooting guides, best practices, and internal runbooks for complex scenarios.

Provide technical feedback to leadership on recurring issues, customer pain points, and recommended improvements to product and support processes.

Senior Inside Sales Representative

Responsibilities

Qualification

Required

Benefits

Company

Aviatrix

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