Senior Client Success Manager at Energyhub · LumiJobs

Responsibilities

Own and grow strategic client relationships: Manage a portfolio of multi-faceted programs involving device partners, clients, and internal teams. Build relationships at multiple levels of client organizations, including senior and executive stakeholders, and keep client goals at the center of how the organization operates.
Be a strategic advisor who drives client outcomes: Understand each client’s objectives, regulatory context, and growth targets, and guide them through key decisions in program design and evolution. Balance internal objectives with client goals using sound business judgment. Partner closely with Sales to lead renewal and expansion strategy for your accounts, identifying growth opportunities and risks early.
Lead through complexity: Take ownership of escalations and difficult client situations, resolving operational challenges with creativity and composure. Anticipate risks and dependencies across programs and put mitigation plans in place before issues surface.
Be an effective communicator and storyteller: Analyze and present program performance, lead executive business reviews, facilitate meetings, and deliver nuanced technical and data-driven messages tailored to the audience. Maintain consistent, proactive communication with clients, device partners, and internal stakeholders to keep programs on track and deliver timely recommendations.
Be a product, service, and industry expert: Develop deep knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Use that expertise to shape program design, influence the product roadmap by bringing client insights back to Product and Engineering, and train client program teams.
Elevate the team: Mentor and support other Client Success Managers, share best practices, and contribute to improving Client Success processes, playbooks, and tools.
The ideal candidate will have:
5–7+ years of professional experience in customer success, account management, or technology services, with a strong preference for experience in a SaaS or enterprise software environment
A proven track record of owning and growing strategic or enterprise-level client accounts, including renewals and expansions
Experience working in or with renewable energy, utilities, grid services, or adjacent industries (cleantech/greentech) preferred
Excellent communication skills, including the ability to explain complex and technical topics in an engaging and succinct way to stakeholders at all levels, including executives
Strong program or project management skills, with the ability to manage multiple high-priority initiatives, hit deadlines, and think through risk and dependencies

Senior Client Success Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Energyhub

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