Arrive Partner Success Specialist at Arrive responsible for configuring, maintaining, and supporting company solutions for partners. Build trust and relationships by supporting operators and driving improvement initiatives.
Responsibilities
Your main responsibility will be to secure a seamless implementation of the Company solutions by configuring, maintaining and supporting our products and services for our partners.
As Partner Success Specialist you will be playing an integral role in building trust and solid relationships by supporting our Operators on their daily business, impacting several touch points of their customer journey.
Providing excellent operational support to new and existing partners
Configuration, release and maintenance of our solutions and products.
Implement the company's standard core products and services according to customer specifications.
Archiving and version management of software configurations.
Quality assurance, testing our products and services, while striving for continuous improvement.
Order, review and roll-out of signage.
Collaboration across Teams and Business Units e.g. Account Managers, Operations, and R&D/Product.
Training and supporting Operations on the Company services.
Working actively within the CRM system to manage requests/incidents and ensuring data quality.
Skills and competencies:
Qualification
We don’t think one size fits allThis role is based in BerlinArriveExperience with Postman
Required
We don’t think one size fits all, but a successful candidate might have the following:
Previous experience working with Customer Success or Technical Support for Corporate Customers.
Excellent verbal and written communication skills in the local language and proficient in English.
Previous experience in collaborating across departments.
This role is based in Berlin
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Preferred
Experience with Postman
Ability to read and understand API descriptions
Previous experience in Customer Success or Technical Support for Corporate Customers
