Run every account you own like a business you're accountable for: gross retention, net expansion, and how deeply the platform is used.

Co-author a success roadmap with every customer that ties Nudge Security to the outcomes their CISO or CIO has committed to, and revisit progress against it every quarter.

Get to know the whole team behind each account, from the executive sponsor to the analysts who act on Nudge findings every day, so no account depends on a single relationship.

Run executive reviews built on evidence from the platform: apps and AI tools discovered, risky integrations removed, accounts offboarded, and policies reinforced through nudges.

Use the Nudge Security maturity model to show customers where they stand across identity and access, non-human identities, risk and posture, AI governance, and SaaS lifecycle and spend, and what it takes to reach the next stage.

Move customers from visibility to action: configuring playbooks, building automated guardrails, connecting identity and collaboration tools, and putting Shadow AI policies in front of employees at the moment they matter.

Read the signals early. When usage dips, a sponsor leaves, or priorities shift, build the recovery plan and bring in the right people. Work with your Account Executive on renewal strategy, forecasts, and new use cases.

When something breaks, own it. Pull in Support, Engineering, Product, or our executives and stay with the issue until the customer is made whole.

Turn what you hear from our largest customers into clear, prioritized input for Product, and help pilot what we build next with them.

Launch new capabilities into your accounts, including AI governance and agentic features, with a plan for who will use them and why.

Turn successful customers into public champions through case studies, webinars, peer calls, and speaking slots.

Keep account health, renewal forecasts, and CRM records current and honest.

Strategic Product Success Manager

Responsibilities

Benefits

Company

Nudge Security

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