Client Onboarding Specialist

Required

• 2+ years of experience in client onboarding, client support, customer service, or a similar client-facing role, preferably within a technology or SaaS environment.
• Experience using Zendesk or another ticketing platform to manage client requests, document interactions, and track resolutions.
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to nontechnical audiences.
• Excellent organization, attention to detail, and the ability to manage multiple requests and priorities.
• Strong problem-solving skills and technical aptitude, with the ability to quickly learn new products, systems, and integrations.
• A proactive, ownership-oriented approach with reliable follow-through and sound judgment.
• Ability to work independently while collaborating effectively with internal teams and client stakeholders.
• Maintain a professional, client-focused presence by keeping your camera on during scheduled video calls with clients, fostering engagement, building rapport, and delivering an exceptional onboarding experience.
• Knowledge of property management, proptech, or hardware-enabled SaaS is a plus.
• Proven experience with leveraging AI tools in both professional and personal settings.
• ButterflyMX is an AI-forward organization, and the ability to optimize efficiency using AI is crucial in every role.