People Operations Lead

San Franciscofull timeOn Site

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senior

$150k–$200k

H1B: no

Juicebox The People Operations Lead at Juicebox manages the full employee experience including onboarding, benefits, performance management, and compliance across the US and UK. This role builds foundational HR processes and systems to support rapid company growth.

Responsibilities

We're looking for a People Operations Lead to build and own our People function as Juicebox continues to scale. You'll be responsible for the full employee experience, spanning onboarding, benefits, performance management, culture, and employment compliance across the US and UK, reporting into the Company’s General Counsel.
As our first dedicated People hire, you'll have the opportunity to build foundational processes and systems from the ground up. From implementing performance reviews and feedback cycles to developing employee policies and ensuring compliance as we grow, you'll help create the infrastructure that supports our team at every stage.
You'll work closely with leadership and have significant ownership over how we attract, develop, and retain talent. This is a highly hands-on, generalist role where speed matters, good judgment is essential, and you'll have the autonomy to make things happen.
Own day-to-day People Operations, including onboarding, benefits administration, employee support, and offboarding
Build and improve performance management processes, including feedback cycles, annual reviews, promotions, and employee development
Implement and manage People systems and tools to streamline employee workflows and processes
Own employee policies and documentation, ensuring offer letters, handbooks, leave policies, and office policies stay accurate and up to date
Manage employment compliance across the US and UK, staying ahead of changes to labor laws and regulatory requirements
Partner with leadership to strengthen culture, employee engagement, and the overall employee experience
Build scalable People processes and infrastructure to support a rapidly growing team
Leverage AI tools and automation to streamline People workflows and improve operational efficiency

Qualification

Highly autonomousExceptional judgment and discretionA proactive

Required

4–7 years of experience in People Operations, HR, or a related generalist role
Hands-on experience across core HR functions, including benefits, onboarding, employment compliance, and performance management
Strong understanding of US employment laws, UK employment law (or ability to ramp quickly), and HR compliance, including leave policies, employee classification, and regulatory requirements
Experience building or managing performance programs, including feedback cycles, promotions, and annual reviews
Highly autonomous, scrappy, and comfortable building processes from scratch in a fast-moving environment
Exceptional judgment and discretion, with the ability to handle highly sensitive employee and business information with strict confidentiality
Strong interpersonal skills and the ability to build trust with employees and leadership
A proactive, detail-oriented approach and the ability to balance strategic initiatives with day-to-day execution