Customer Success Engineer

Required

• You’re strategic and numbers-oriented. You can turn usage and technical results into a business case and account plan, and use that evidence to identify and manage renewal risk.
• You’re organized, proactive, and comfortable with ambiguity. You can turn an unclear customer problem into a concrete outcome and lead cross-functional work without formal authority.
• You’ve built CS tooling, dashboards, templates, or operating processes at an early-stage company. You use AI to build tools and automate workflows that improve account analysis, reporting, and customer management, and apply sound judgment to the outputs.
• You’re based in San Francisco or willing to relocate, and can work from our office five days a week.