Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers

Provide patient care to accurately support pharma programs and triage to appropriate teams when required

Strive to meet and exceed structured performance targets.

Document all call information and data discovery according to operating procedures

Utilize Knowledge Base materials as a foundation for resolving inquiries

Maintain confidentiality of patient and proprietary information

Develop a working knowledge of company related security and privacy practices.

Participate in continued education on product changes, new features and product launches

Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment

Conduct outbound outreach to support patients in completing key steps in their prescription journey

Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently

Bilingual Customer Support Specialist | Onsite-Pittsburgh

Responsibilities