You are an IT Support Technician who has demonstrated successfully addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve application issues, document processes and procedures, and serve end-users with a positive customer experience. You have developed strong communication skills and possess excellent time management awareness.

5+ years’ experience delivering end-user IT support services.

Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.

Experience managing and troubleshooting stakeholder laptops both onsite and remotely.

Experience with MDM applications like Jamf and Intune is a plus.

Experience setting up and managing video conferences using Zoom.

Experience with Amazon Connect and Zendesk is a plus.

Experience with IT Asset tracking.

Experience supporting a large user community of remote users.

Experience supporting & working in a warehouse set up is a plus

Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.

Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.

IT Support Technician

Responsibilities

Qualification

Required

Preferred

Company

Blink Health

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