Elliptic Senior Customer Success Manager at Elliptic managing strategic enterprise accounts across the Americas. Responsible for retention, expansion, and leading renewal cycles with complex workflows and multiple stakeholders.
Responsibilities
Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer
Lead renewal cycles end to end, from forecasting risk to negotiating terms
Run executive business reviews that prove ROI and build senior-level trust in Elliptic
Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity
Qualification
Track record in Customer Success
Required
Track record in Customer Success, Account Management or Renewals in B2B SaaS
Experience owning enterprise accounts with complex workflows, integrations and multiple stakeholders
Proven retention and expansion results in large accounts
Ability to run executive business reviews and communicate value to C-suite audiences
Ability to coordinate cross-functional teams without formal authority
Fluency with AI tools as part of daily workflow
Preferred
AML experience in crypto or financial services
Familiarity with blockchain and digital assets
Experience working with US banks or exchanges on compliance or financial crime programs
