Global Customer Marketing, Advocacy & Communities Manager

New York, United States · Remotecontract

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Elliptic Global Customer Marketing, Advocacy & Communities Manager at Elliptic responsible for growing customer marketing into a lifecycle program and building a community of compliance practitioners. Collaborates with Customer Success, Sales, and Product Marketing teams to drive customer engagement and advocacy.

Responsibilities

Elliptic helps financial institutions, crypto businesses and governments manage risk and investigate illicit activity in digital assets. Since 2013 we have built one of the deepest on-chain data sets in the industry, and our risk intelligence supports compliance teams at banks, exchanges, payment firms and stablecoin issuers worldwide. In 2026 we raised a $120M Series D from investors including Nasdaq, JPMorgan and Deutsche Bank.
Including but not limited to the following:
Onboarding and adoption
Design and automate onboarding journeys for analysts, MLROs and the executive sponsor who decides on renewal, with content and communications triggered by HubSpot account events such as a signed contract, a new user or a missed adoption milestone.
Incorporate Elliptic Learn into onboarding so customer teams build skills from day one.
Value, retention and renewal
Build automated product update and launch communications that reach the right contacts in each account, triggered by product and account data.
Run executive briefings that give customers first access to product roadmaps, Intelligence research and regulatory analysis.
Collaborate with the product team on beta programs for our key enterprise customers.
Build renewal re-engagement workflows triggered by account health, and run them with Customer Success for accounts in the renewal cycle.
Advocacy and customer proof
Build the advocacy program, including an agent that flags likely advocates from call sentiment and engagement data for you to review and approach.