Responsibilities

Executive Leadership:
o Review and identify cost-effective utilization of all resources. Build and maintain a high performing team by managing, mentoring, training, and providing support and guidance.
o Serve as a member of the Leadership team, providing leadership and direction for RCU.
o Communicate with senior management regarding all aspects of loan portfolio performance and trends, third-party vendor service levels, retail and business collection operations, recoveries, productivity, service levels, procedures, policies, and strategies.
o Protect RCU’s financial interest through effective loan loss mitigation and delinquency management for all business, consumer, mortgage loans, and negative depository accounts. Ensure proper filing of all UCC, Liens, and DMV title work is done in a timely and accurate manner to ensure RCU’s assets are protected, and excellent service is provided.
o Responsible for the overall strategy and performance of RCU’s debt collection operations including collections, repossession, foreclosures, recovery, and remarketing efforts in accordance with established Credit Union policies and
procedures, legal and NCUA regulatory guidelines while protecting the
Credit Union’s assets, financial interest, and reputation.
o Responsible for the overall strategy and performance of RCU’s loan servicing strategy and operations to include, but not limited to retention, DMV services, management of our mortgage subservicing partner (s), indirect Guaranteed Asset Protection refund process to comply with all regulations related to AB2311, credit reporting and all related disputes.
o Recognize problems, issues, and opportunities; evaluate and consider alternatives; develop, present, and recommend strategic and tactical opportunities; and make appropriate decisions to reduce risk. Attend and actively participate in Leadership Team meetings, All Team meetings, strategic and operational planning sessions, etc.
o Serve on and/or direct a number of committees to strive for consensus in order to ensure effective interface and communication of policies, programs, and goals among lending services, other departments, and branches.
o On behalf of RCU, “own” the relationships with key assigned partners, e.g., third party agencies, such as Temenos and Dovenmuehle. Additionally, provide leadership and participation in industry trade groups, advisory boards, etc.

VP Financial Assistance & Loan Servicing at Redwoodcu · LumiJobs

VP Financial Assistance & Loan Servicing

Responsibilities

Company

Redwoodcu

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