Lead Creative Program Manager

Required

• A systems thinker who loves turning ambiguity into clear programs, frameworks, and roadmaps that multiple teams can execute against.
• Equally comfortable in strategy and operations — you can zoom out to align on priorities and zoom in to troubleshoot a broken workflow or mis-scoped brief.
• Deeply collaborative and empathetic, able to build trust with marketers, designers, content writers, engineers, operations, and external partners, and lead by influence with a solution oriented approach.
• AI- and data-forward in your approach: you use automation, dashboards, experiments, and metrics to inform decisions and continuously improve how teams work.
• Grounded yet flexible, you appreciate governance, but know when to adapt processes to meet the moment in a fast-moving, high-growth environment.
• A culture carrier who enjoys building strong team rituals, empowering others, and elevating the creative bar while maintaining healthy, sustainable ways of working.
• 8+ years in creative operations, program management, or similar operational roles within marketing, creative, or agency environments, with a track record of owning and scaling complex, cross-functional programs end to end.
• Proven experience leading complex web or digital programs from intake and prioritization through launch and measurement, working across multiple stakeholders and functions.
• Hands-on experience applying AI and automation in creative or marketing contexts (e.g., content generation, workflow automation, performance tracking), including defining success metrics and measuring ROI.
• Strong background in web operations and governance: processes, QA, publishing workflows, documentation, and cross-functional decision-making.
• Demonstrated ability to create operational clarity, designing and implementing processes, ownership models, and decision frameworks that work across Marketing, Creative, Content, and Development.
• Experience managing creative tooling ecosystems (e.g., project management platforms, DAMs, design and video tools, AI tools) and leading successful adoption across teams.