Client Success Manager- Mid Market

Required

• The ideal candidate will have 2 or more years of experience in client success management. Startup experience is a plus, but not a must. They are excellent at project management, building relationships at all levels, managing the demands of a full book-of-business consisting of employer clients, and an expert of communicating effectively with internal and external stakeholders, (e.g. clients, consultants, health plans, cross-functional partners, etc). We are looking for an individual who can effectively balance their client needs with internal resources to drive high customer retention and satisfaction year after year.
• Project Management: 2+ years of experience effectively managing a large book of business in various stages of account lifecycle and effectively to use tools and resources to monitor deadlines and deliverables.
• Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.
• Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.
• Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships.