Specialist I, Customer Support

Preferred

• We believe that great support professionals come from a variety of backgrounds. While previous healthcare or customer support experience can be helpful, we're equally interested in candidates who demonstrate curiosity, empathy, accountability, and a genuine commitment to helping others.
• Additional experience that may help you succeed includes:
• Experience working in an organization known for exceptional hospitality and customer service, where creating memorable customer experiences is a core part of the culture (e.g., Chewy, Dutch Bros, Chick-fil-A, Four Seasons, Nordstrom, or similar companies).
• Familiarity with health insurance, medical billing, or healthcare technology.
• Experience verifying insurance benefits, interpreting explanations of benefits (EOBs), or navigating insurance payer portals.
• Familiarity with medical terminology, ICD-10 or CPT codes, or healthcare claims processing.
• Spanish-language proficiency.
• You don't need to check every box to be considered. We value people who are curious, eager to learn, and genuinely passionate about making mental healthcare more accessible, compassionate, and human.