Director of Customer Success

Required

• 10+ years of experience in customer success, account management, or strategic partnerships in SaaS, ad tech, or marketing technology, with at least 5+ years in people management.
• Proven track record of building and developing high-performing CS teams that operate as strategic partners to clients.
• Proven ability to own and deliver value across a portfolio of enterprise accounts in high-touch, relationship-driven environments.
• Demonstrated ability to build operating frameworks and team processes from the ground up in a scaling organization.
• Strong analytical skills and comfort with data-driven decision-making, including account health metrics, KPIs, and forecasting.
• Excellent communicator with the ability to influence at all levels—from internal partners to senior executives at Fortune 500 accounts.
• Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
• Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.
• The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.
• Why Bluefish & Our Values:
• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry