DoorDash Site Manager at DoorDash DashMart managing a 5-15k sq ft distribution center and local warehouse team. Responsible for leading operations, ensuring high quality, and driving process improvements.
Responsibilities
You’re excited about this opportunity because you will...
Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.
We’re excited about you because...
You have 3+ years’ of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
You’re a proven leader. You have managed high-performance teams of 10+ employees
You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You’re excited to have ownership over a new and rapidly growing business.
You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
You’re unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments
You’re analytical. You let data win arguments. You are a data-first problem solver, and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
Qualification
Experience in retailData-first problem solving approachComfort with ambiguity and rapid change
Required
3+ years’ of team leadership experience in high volume operations
Experience managing high-performance teams of 10+ employees
College degree or relevant professional work experience
Experience using Excel or Google Sheets including basic formulas and pivot tables
Preferred
Experience in retail, grocery, hospitality, fulfilment, logistics or operations
Ability to support a 24/7 business across multiple shifts
