Whop The Hospitality Lead at Whop manages the Palo Alto office's daily operations, including front desk, meals, events, and vendor relationships. This role ensures smooth office functioning and builds systems to prevent issues from being overlooked.
Responsibilities
Our Palo Alto office is where the team builds, ships, eats and debates in person 5–6 days a week. The space should make that work easier every single day. We are hiring a Hospitality Lead to run it.
Qualification
You take full ownershipPeople trust you with their needsA hospitality professional from a hotelA ReceptionistFamiliarity with visitor managementIs this role a fit?This is a hands-on roleBe technical
Required
You are organized at a level other people notice. You track every open request, every reorder and every event detail, and nothing you own gets dropped
You take full ownership. When something goes wrong, you fix it, tell the right person and make sure it does not happen again
People trust you with their needs. They hand you a request and stop thinking about it, because they know you will close the loop
You communicate clearly and directly with employees, leaders, guests and vendors, and you protect confidential information
You stay calm when priorities change and move quickly when they do
You use AI tools and simple systems to work faster and keep everything running without reminders
We expect strong candidates to come from one of the following backgrounds:
A hospitality professional from a hotel, restaurant or members' club with two to three or more years of guest-facing experience, ready to bring that standard to a high-growth startup
A Receptionist, Office Coordinator or Workplace Coordinator at a high-growth startup, ready to own the full office experience
A Workplace Experience Coordinator who has helped an office scale through rapid headcount growth
Preferred
Experience coordinating daily catered meals for 50 or more people
Experience planning and running company events, offsites or all-hands
Experience managing vendor relationships and an office budget
Familiarity with visitor management, request tracking or inventory tools
Is this role a fit?
This is a hands-on role, in the office every day. It is best suited to someone who takes pride in the details, wants to own the full experience of a space and wants to grow with a company that is moving fast. Success here means the team does its best work because you took everything else off their plate.
Whop is an in-office company of about 100 people. Most of the team are former founders and entrepreneurs. We give people real agency, meaningful resources and ownership of hard problems. We expect everyone to move fast, tell the truth and improve every surface they touch.
Be technical. Your work is correct, grounded in fact and holds up to scrutiny
