Homebase SMB Product Specialist at Homebase providing expert product guidance to small business customers on the Core platform. Uses AI tools to improve customer support and advocates for customer needs across teams.
Responsibilities
Deliver exceptional customer experiences across chat, email, and phone
Become a trusted expert in Homebase's Core platform and related workflows
Identify opportunities to introduce customers to new features
Investigate customer issues and deliver complete solutions
Partner with Product, Engineering, Payroll, Sales, and Customer Success teams
Identify recurring customer trends and provide actionable feedback
Leverage AI tools to improve productivity and customer support quality
