AI Operations Engineer, Americas at Coderabbit · LumiJobs

Responsibilities

At CodeRabbit, we seek an exceptional Support Operations Engineer who identifies operational gaps, designs solutions autonomously, and executes end-to-end. You will own the full lifecycle, from spotting inefficiencies in how support operates, to architecting the fix, to building and deploying the solution yourself. You'll be hands-on with code, automation, integrations, and data systems. You'll think strategically about frameworks and processes, then immediately build what's needed without waiting for someone else. You work across Product, Engineering, Services, and Support to understand pain points, but you drive the technical solutions yourself. This is a role for someone who sees a problem, owns it completely, and ships.
Identify gaps in support operations and autonomously design, build, and deploy automation systems and AI-powered workflows that improve team productivity, customer satisfaction, and support quality
Spot inefficiencies in how support operates and build the operational frameworks—automated playbooks, process integrations, quality systems—that fix them at scale
Autonomously build dashboards, metrics systems, and data pipelines that expose operational gaps and guide improvements
Own the full problem-to-solution cycle: identify recurring issues, architect technical fixes, and execute the automation, integrations, and tooling yourself
Build and own the knowledge management system from the ground up—automated runbooks, playbooks, FAQs, documentation—that prevents issues before they happen
Engineer and deploy AI-powered workflows and automation end-to-end: identify where they're needed, build them, integrate them, optimize them
Evaluate, architect, and implement the support tooling stack—independently making decisions and building integrations that scale operations
Own technical initiatives end-to-end: identify the problem, prototype the solution, validate it works, deploy it, optimize it—all autonomously
Autonomously build systems that improve support quality: quality automation, specialization tooling, knowledge distribution, training frameworks
Identify and execute supportability improvements autonomously; partner with Engineering and Product to shape AI-driven support
Drive strategic projects to identify, implement, and scale tools and automation that improve support efficiency, leverage LLM/AI capabilities, and enhance customer experience

AI Operations Engineer, Americas

Responsibilities

Qualification

Required

Benefits

Company

Coderabbit

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