Axon Records and Axon Standards are changing how law enforcement completes report writing and scene documentation, and the data behind those products is how agencies run their operations. We are looking for a Data Analytics Support Engineer who combines Power BI and SQL expertise with hands-on Datastore support to keep customer analytics running and improving.

This role sits within our Support organization. Customer requests arrive as support tickets, and you will own them from intake to resolution. Most tickets involve enhancing or fixing existing dashboards, with some requests for new ones. You will also watch for customer dashboard outages, triage them quickly, and either fix them or bring in the right teams. In addition, you will serve as a Datastore support engineer for Records and Standards customers. If you like getting close to users, solving problems fast, and supporting a mission critical product, this is the role for you.

Location: Remote. Up to 20% travel. Must be within commutable distance to one of our Hub locations: Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA.

Reports to: Director, Data Integration and Architecture

Dashboard and analytics support

Own customer support tickets for analytics from intake to resolution, logging detailed notes on each interaction

Modify and enhance existing Power BI dashboards and reports, including adding metrics, visuals, filters, and fields

Diagnose and fix issues in customer dashboards, data models, and refreshes

Build new dashboards and reports when requested, using Axon's standard templates and best practices

Optimize data models and queries for performance and efficiency

Use AI tools (such as Cursor, Claude, and Gemini) to speed up SQL development, dashboard building, and troubleshooting

Dashboard monitoring and incident response

Data Analytics Support Engineer

Responsibilities

Benefits

Company

Axon

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