Field Service Technician at Toshibaglobalcommerce Solutions · LumiJobs

Responsibilities

Operates in assigned territory and performs repairs and services on products. Can install all equipment in new and/or remodeled sites without assistance, can handle all projects/installs without assistance, performs maintenance on all supported equipment at field locations with minimal phone support from all associated support areas, proficient knowledge and use of all client support applications and portals, able to troubleshoot and fix complex problems over the phone with store personnel, uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and aids less experienced service representatives
Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment
Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance, builds positive customer relationships with product end-user and customer project and/or store management, operates responsibilities efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology
With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice, flexibility to work varying shifts including overtime and weekends as necessary
Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports
Effectively maintain and manage trunk stock to support all customers
Perform other related duties as assigned
ENVIRONMENTAL CONDITIONS:
Driving to multiple customer locations throughout the day
Lifting to 50 lbs. without assistance
Standing/Walking activities are encountered during 75% of the normal workday
Stooping/Bending/Squatting activities are encountered on a frequent basis

Field Service Technician

Responsibilities

Benefits

Company

Toshibaglobalcommerce Solutions

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