Executive Director of Software Engineering and Operations at Toshibaglobalcommerce Solutions · LumiJobs

Qualification

Strong communication skillsBackground in platform modernizationExperience working in regulatedClient Delivery ExpectationsCommunicate technical risks

Demonstrated ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support at a practical technical depth.
Proven experience communicating directly with customers, including explaining technical implementations, discussing trade-offs, handling escalations, and aligning client needs with delivery execution.
Strong track record of coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams to meet client commitments.
Ability to balance client delivery leadership with hands-on technical engagement when needed to assess risk, clarify implementation direction, resolve blockers, or support customer confidence.
Strong communication skills, including the ability to present clearly to customers, senior leadership, and technical audiences.
Strong understanding of implementation delivery, DevOps practices, quality engineering, release coordination, operational support models, production readiness, and continuous improvement practices.

Experience in customer-facing technology leadership roles supporting complex implementations, enterprise integrations, or mission-critical production systems.
Experience supporting enterprise software implementations in platform, retail technology, payments, commerce, cloud, or similarly complex technology environments.
Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.
Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptance quality.
Experience working in regulated, security-sensitive, or high-availability environments where reliability, compliance, scalability, and customer confidence are critical.
Client Delivery Expectations
Operate as a credible bridge between customers, client delivery teams, product leaders, architecture, and technical execution teams.
Communicate technical risks, delivery impacts, quality concerns, and implementation trade-offs in clear customer and business terms.

Executive Director of Software Engineering and Operations