Account Manager

Dallas, TXfull timeOn Site

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senior

H1B: no

Isembard The Account Manager at Isembard manages customer relationships for defense, aerospace, and energy clients, acting as the main contact for program managers, quality leads, and procurement. The role involves managing order status, raising risks proactively, and growing accounts by understanding customer needs.

Responsibilities

Defense, aerospace and energy customers depend on us for precision-machined parts on dates that cannot move. The Account Manager owns a set of those customer relationships in the US.
Own a named portfolio of customer accounts as the main contact for program managers, quality leads and procurement.
Know the status of every active purchase order before anyone asks.
Raise schedule risk, quality concerns and delays before the customer has to, choosing the right channel for each update.
Own quotes and order management for your accounts, with technical support from engineering.
Grow your accounts by understanding what each customer needs on cost, quality and lead time.

Qualification

Three or more years in customer successPrior exposure to CNC manufacturingA technical or engineering backgroundCompetitive salary and equityMedicalLocation

Required

Three or more years in customer success, account management or program management, ideally in manufacturing, aerospace, defense or another regulated industry.
Enough technical fluency to discuss tolerances and production scheduling with customers and machinists.
Judgment about when a situation needs a phone call rather than an email.
Composure in difficult conversations about a slipped date or cost overrun, and the ability to present a credible recovery plan.
Strong organization across several accounts, and comfort building your own systems.

Preferred

Prior exposure to CNC manufacturing, hardware or engineering environments.
A technical or engineering background.
Own relationships with customers building some of the most advanced hardware in the country.
Shape how Isembard supports customers as the account base grows.
Competitive salary and equity.
Medical, dental and vision insurance, a 401(k) with company match, paid time off and parental leave, Wellhub gym and wellness membership, and a stocked kitchen at the factory.
Location: On-site at our Dallas-Fort Worth factory in Carrollton, TX, with travel to Isembard sites and customer sites.
Isembard is an equal opportunity employer.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Wellness

Company

Isembard

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Source: ashby

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