Product Manager, Client Services

Charlotte, NCfull timeOn Site

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senior

$80k–$100k

H1B: no

Rvo Health Product Manager, Client Services at RVO Health owns the product relationship with a large health system partner, managing the product roadmap and backlog with engineering. The role focuses on improving user experience and data accuracy for healthcare professional research.

Responsibilities

Collaborate with cross-functional teams, including engineers, designers, data analysts, and healthcare experts, to define and execute the product strategy for healthcare professional research on our platform.
Conduct market research and analysis to understand user needs, behaviors, and pain points related to finding and selecting healthcare professionals.
Define and prioritize product features and enhancements based on user research, feedback, and business objectives.
Develop and maintain a deep understanding of the healthcare industry, including the different types of healthcare professionals, specialties, and certifications.
Work closely with data teams to ensure the accuracy, completeness, and relevance of healthcare professional data on the platform.
Conduct user testing and gather feedback to iterate and continuously improve the healthcare professional research features.
Collaborate with marketing and communication teams to effectively promote and communicate the value and capabilities of our healthcare professional research tools.
Stay abreast of industry trends, regulatory changes, and user expectations to ensure our platform remains competitive and compliant.
Monitor key performance metrics to measure the success and impact of the healthcare professional research features, and make data-driven recommendations for further improvements.Own the client’s product roadmap, backlog and sprint planning with engineering, starting from priorities set with product leadership and growing into setting them
Be the day-to-day product contact for the client and internal teams, and present roadmap and release updates to client stakeholders
Use AI tools to work smarter on analysis, documentation and backlog management
Within your first 6–12 months, you will:

Qualification

Proven experience as a Product ManagerExcellent problem-solvingStrong analytical skillsPursuant to various state Fair Pay ActsStarting Salary

Required

Proven experience as a Product Manager, preferably in the healthcare or technology industry, working with an agile engineering team to implement new product features.
Strong understanding of the healthcare landscape, including different types of healthcare professionals, specialties, and patient needs.
Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.
Familiarity with user research methodologies, data analysis, and agile development practices.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Strong analytical skills, and the ability to build a business case and defend it to stakeholders using data
Passion for creating user-centric products that provide value and improve people's lives.
Ability to prioritize and manage multiple projects simultaneously, while meeting deadlines and delivering high-quality results.
A self-starter who thrives with real partner and account exposure and can operate with minimal day-to-day management support
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
Starting Salary: $80,000 - $100,000
*Note actual salary is based on geographic location, qualifications and experience