Customer Support Specialist

Required

• Interest in customer support, ideally at a consumer hardware, app or SaaS company.
• Comfort troubleshooting both a physical device and software, and explaining the fix in plain language.
• Clear, warm writing that gets to the point without sounding robotic.
• A habit of using AI tools to work faster, and interest in making our AI agent better.
• Attention to detail and the independence to own your queue without being chased.
• Calm, organized execution when ticket volume is high.
• Comfort working on a distributed team across time zones.
• Why Join Pocket?
• You’ll have real ownership of the customer experience from day one and a direct line to product and engineering, so your feedback turns into fixes. You’ll join a high-trust, fast-moving team that uses AI to do more with less, with competitive compensation and room to grow as the support function scales.