New Relic Senior Technical Success Manager at New Relic owns technical success and post-sales relationships with enterprise customers. Drives adoption, optimization, and integration of New Relic products.
Responsibilities
Own customer adoption, onboarding, and continued success at your customer base.
Forecast customer consumption and document opportunities and successes.
Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Be your customer’s voice with product and engineering.
Maintain a deep understanding of the customer’s business and how they use technology to grow.
This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
This role requires
5+ years of pre or post sales experience within the software industry
3+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
A desire to learn new technologies
Qualification
Desire to learn new technologiesFluent in English#LI-GK1 #LI-Remote
Required
5+ years of pre or post sales experience within the software industry
3+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
Desire to learn new technologies
Interest or experience with performance monitoring tools
Ability to keep up to date project plans and documentation
Fluent in English
Preferred
Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
Background in mobile device platforms & architectures (IOS & Android)
Bachelor's degree in Engineering/Computer Science or equivalent desirable
Please note that visa sponsorship is not available for this position.
#LI-GK1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
